RETURN & EXCHANGE POLICY
CHOOSE THE DELIVERY METHOD AND FIND OUT MORE ABOUT RETURNS
RETURN OR EXCHANGE TIMING
Purchases made outside of the above-mentioned period may be returned or exchanged within 30 days following delivery.
Once received, your return or exchange may take five to seven business days* to confirm its unworn, pristine condition with our quality control inspection process.
*Popular gifting seasons or exchanges with limited availability may extend this timeline.
Refunds will return to your original method of payment.
RETURNS OR EXCHANGES VIA THE ZALUNARDO CLIENT RELATIONS CENTER
Should you wish to make a return or exchange of your Zalunardoxx.com or Client Relations Center purchase by mail, please follow these steps:
- Contact our Zalunardo Relations Center at 416.705.8479 to make arrangements.
- A Zalunardo Ambassador will provide you with a unique return authorization number, which must be noted on the return form included in the original shipment.
- For security purposes, when mailing any Zalunardo creation, please do not indicate Zalunardo or the contents of the package on the outside.
- Please send back your return or exchange via the provided pre-paid FedEx shipping label. We strongly recommend you keep note or take a photo of your return tracking number located on the label.
CREATION CONDITIONS
Zalunardo creations eligible for return or exchange must be in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them in the original packaging, including the warranty and authenticity certificate. The original sales slip must be included. Zalunardo will not accept any return if the creation shows signs of wear, has been used, or has been altered from its original condition in any way.
Engraved, embossed, personalized, special order, or made-to-order creations cannot be returned to Zalunardo for exchange or refund.
Timepieces: Watch bracelets that have been adjusted must be returned with the exact same number of links as in the original delivery package.
You can request a return or exchange of your items within 30 days by contacting Zalunardo Client Relations Centre.
STANDARD DELIVERY: 2 TO 3 BUSINESS DAYS
Complimentary with all Zalunardoxx.com orders. Additional time may apply to some selections.
EXPRESS DELIVERY: 1 TO 2 BUSINESS DAYS
$35 per order or complimentary with Zalunardoxx.com orders over $500 when available.
If the express delivery option is not available upon checkout, it may mean that additional time is required to process and ship your selection.
Please note that express delivery may take additional time if you have requested personalization or adjustments. In such cases, the Client Relations Center will contact you to propose other arrangements.
HOLIDAY AND SPECIAL OCCASIONS
Any noted dates regarding delivery in time for holidays are calculated using the express delivery option for readily available items. To ensure your creation will be ready for your special occasion, we recommend placing your orders before these dates, allowing enough time for potential payment reviews, carrier holds, or other unexpected circumstances which may cause delay.
ORDER TRACKING
You will receive regular updates regarding the status of your order via email; if you have not received these emails, please check your spam filters to ensure your order emails are arriving in the correct folder.
To track your shipment on this site, please visit our ordertracking page.
Track Your Order/pages/track-your-order
Enter your order number and email address to track your order status.
ABOUT THESE TERMS OF USE
These Terms of Use (“Terms”) apply to all visitors and users of our website and any related mobile applications (collectively, the “Platforms”).
The Platforms are operated and managed by Zalunardo//X (“we,” “us,” or “our”).
By accessing or using the Platforms, you agree to be bound by these Terms.
Our Privacy Policy, available on the Platforms, is considered an integral part of these Terms and governs how we collect, use, and protect your information.
By accessing and using our Platforms you agree to these Terms of Use, so please read these Terms of Use carefully. If you do not agree to these Terms of Use, you must stop using and accessing our Platforms immediately.
USE OF MATERIALS ON THE PLATFORMS
Our Platforms are designed to share information about Zalunardo and our collections for personal viewing and reference.
We make every effort to present our pieces accurately; however, colors, finishes, and details shown on the Platforms may appear slightly different from the physical product due to lighting, screen settings, and technical limitations. For this reason, Zalunardo cannot be held responsible for variations between product images and the actual item received. Whenever possible, we encourage customers to review products in person or through authorized Zalunardo representatives before completing a purchase.
You are permitted to download or print one copy of content available on our Platforms for private, personal, and non-commercial use only. Any downloaded material must remain unaltered, including all trademarks, logos, or ownership notices displayed. Other forms of use — including reproduction, resale, modification, public display, distribution, or creating derivative works — are strictly prohibited unless you have received written permission from Zalunardo.
Unless otherwise stated, all designs, imagery, videos, text, graphics, and other content featured on the Platforms (“Materials”) are the intellectual property of Zalunardo and are protected under applicable laws. These Materials may not be used, shared, or displayed on external websites, digital environments, or commercial platforms of any kind without our authorization.
If these Terms are violated, your right to use our Materials ends immediately, and any copies made must be deleted or destroyed at once. Unauthorized use of Zalunardo Materials may result in legal action under intellectual property, privacy, and communication laws.
YOUR SUBMISSIONS AND UNSOLICITED COMMUNICATIONS
This section applies to any messages or content you choose to send to Zalunardo. It does not apply to personal information, which is handled under our Privacy Policy.
Any voluntary or unsolicited content you share with us through our Platforms, email, social media, or any other method — including messages, feedback, ideas, suggestions, questions, designs, or collaboration proposals — will be considered non-confidential and non-proprietary. By sending such material, you acknowledge that Zalunardo may use, store, or respond to it at our discretion without obligation or restriction.
You agree not to upload or submit any content that harms, disrupts, or interferes with the functionality of our Platforms, or any material that conflicts with the interests of Zalunardo.
LIMITATION OF LIABILITY OF THE PLATFORMS
We aim to provide accurate and up-to-date information across our Platforms, but we cannot guarantee that all content or Materials will always be complete, error-free, or reliable. We also cannot guarantee that the use of our Platforms or Materials will not infringe upon the rights of third parties.
Zalunardo does not represent or warrant that the technical features of the Platforms, or any content made available through them, will operate without interruption or errors, nor can we ensure that the Platforms or the servers supporting them are free from viruses, security vulnerabilities, or other harmful elements. Any repairs, replacements, or data recovery needed as a result of using the Platforms are the full responsibility of the user.
All content and services available through the Platforms are offered on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, Zalunardo provides no warranties of any kind — express or implied — including, but not limited to, warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, or reasonable care. We make no guarantees regarding results that may arise from using our Platforms, Materials, downloads, software, graphics, or links.
To the maximum extent permitted by applicable law, Zalunardo is not liable for any indirect, incidental, consequential, or special damages resulting from the use of our Platforms or information provided on them. This includes, without limitation, loss of profits, data, business interruptions, or damages arising from any form of claim — whether in contract, tort (including negligence), or otherwise — even if we have been advised of the possibility of such damages.
Please note that certain jurisdictions do not allow specific limitations or exclusions of liability or warranties. In such cases, some portions of this disclaimer may not apply to you.